Cassie, Jordan and the team at Coyle Nissan were exceptional. From explaining every detail of the vehicle’s safety and included features, to making us feel like family. An incredible car buying experience from start to finish.

Cassie was awesome and amazing and everyone should buy their cars from her.

First time buying a brand new car - Cassie was def the best. Would recommend going to see her for your next purchase!

Lindsey was awesome today!

This was the best car buying experience I’ve ever had anywhere. From meeting our salesman, Gary, to negotiations with Ramsey, to the final closing with Jordan, I genuinely felt like they were there to help us in every way and not just to sell a car. Highly recommend these guys!!

Great service, friendly and fast service for my oil change. Thanks Sean Edelen!!

Gary Carter was our Salesperson. This gentleman was so wonderful! He went out of his way to help us! Drove to our home & took us to the dealership to pickup our car! I'm telling you- if you need a car,go see Gary! Bought a 2015 Ford Taurus Limited. Definitely will be going back to Gary for the next vehicle! Many thanks Gary!!!!

Gary Carter WOWx5 This man understood our absolute need for a vehicle when our current had broke down. From start to Signing for our 2015 Ford Taurus Limited Not only did Gary help me (via phone/text) to start, find a vehicle (we absolutely love btw) This awesome Gentlemen Picked my Queen and I up at our Home aprx 1 hour away from dealership all paperwork was started and so upon arrival sign and drive. Gary is Very very Polite,Highly Knowledgeable, And the Personality of this man is SPOT ON! I highly recommend that if in the market for a vehicle ... Read More

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Google - Nov 2, 2026

Gary Carter WOWx5 This man understood our absolute need for a vehicle when our current had broke down. From start to Signing for our 2015 Ford Taurus Limited Not only did Gary help me (via phone/text) to start, find a vehicle (we absolutely love btw) This awesome Gentlemen Picked my Queen and I up at our Home aprx 1 hour away from dealership all paperwork was started and so upon arrival sign and drive. Gary is Very very Polite,Highly Knowledgeable, And the Personality of this man is SPOT ON! I highly recommend that if in the market for a vehicle See Gary Carter at coyle Nissan Clarksville,In Jack(RICHIE)Aripez

Had a great experience at the dealership. Everyone I dealt with was friendly, patient and quick to get me the best deal for me.

My dad, Gary Carter got me in my dream truck!

Jordan lawes hit it out of the park showing us cars today. Between a Frontier and pathfinder. Settled on the Black rock creek pathfinder.

Jordan was wonderful and super helpful! The whole team was great and we love our new pathfinder!

They were very nice and really very friendly and real helpful

Lindsey Derringer is such a friendly, knowledgeable sales lady. I highly recommend her for your next vehicle purchase!

The associate Lindsy was helpful when my wife needed help without making her feel pressured. Would definitely recommend both this dealership and her

lindsey is a very sweet worker who answered all of mine and my husbands questions. will come back if/when we need a car again.

This was first time buying a car from a dealership and it was amazing. Gary was so helpful the entire time my mom and I were shopping, as well as happy to answer any questions we had. He was so personable and we did not feel pressured at all! Jordan was also a very big help during the finance steps, and explained everything in great detail. If anyone is looking for a car and some great customer service I would send them to Coyle Nissan!

My husband & myself came to discuss purchasing/leasing a new vehicle. We were greeted by Jordan with kindness, knowledge & experience! He helped us make the right decision for us & we walked away with a beautiful New Rogue!

Absolutely perfect service. Come here. Gary did us nicely!

Jordan Lawes did an outstanding job of leasing a pathfinder. Explained everything very well and made the purchase easy and quick. Thanks Jordan!!

Lindsey was awesome. She made the whole process easy and straight forward

Jordan Lowe's and Mathew Henning were very helpful with the process of purchasing a new car. Highly recommend.

Everything and everyone was at a top shelf level of performance. From first contact with Gary to working through paperwork with TJ was smooth and easy. Car delivered was clean and gas tank was filled, and follow up a few days later was nice touch. Thanks to all.

Lindsey was awesome so nice and kind great person

Lindsey, was the best! Customer services was on point and she got my friend in new ride! Whoop!

Found a listing on Facebook market place for a Rav4. Eli held really good, prompt communication about its availability, even after another person dropped out of attempting to purchase it. Quick sales process too. Kudos to Eli 👍

Lindsey was great to work with!

Came in to look at a specific used car that we ended up purchasing. Eli Wright was very helpful taking care of us in the process.

I bought my new Nissan Murano from Cassie Hawkins here at Coyle Nissan in Clarksville, Indiana. Cassie’s personality shone through the phone. I met her today & she’s taking me through the details and features before I hit the road. She’s going to help me set the seat, steering wheel and mirrors. Then connect my phone to my brand new car. She’s thoughtful, courteous & professional. If you’re looking at Nissans, and you should, come see Cassie Hawkins. She was also very patient with my 3 year old grandson who helped drop me off today.

Lets start with saying we drove over 4 hrs to purchase our Pathfinder from Coyle Nissan and wow, they did not disappoint. Everyone from Chris to Matt were genuinely looking out for our best interest. Integrity and honesty is what you can expect. Would definitely recommend for the purchase of a new Nissan...Thanks

Lindsey was amazing and got me the deal I was looking for in a brand new 2026 Rogue Dark Armor!!!

Ryan and Jordan were extremely helpful! 10/10 service! 👍🏼

Eli made the process smooth like butter

Eli did a great job showing us the new Murano

Go see my man Gary Carter at Coyle Nissan. He’s fast and efficient and very knowledgeable.

When I pulled in to the dealership I was immediately greeted by Lindsey, she was incredibly kind and welcoming and was very helpful!! Definitely will return once I get my savings in check!!

Cassie, Was Awesome!

It was a great win-win experience buying the new Nissan Sentra

Thank you, Gary and Ramsey, for making this the easiest car buying experience! I drove from Indianapolis just to get the best deal and you didn’t disappoint. Thanks for getting me into my beautiful Pathfinder!

Had a great experience at Coyle Nissan with Gary Carter. He went above and beyond for me. Go see him when I need a vehicle.

Sterling was great to work with and did everything to help get us in a car. Great experience!

Jordan is THE man! He made the whole process quick and easy, and there was absolutely no pressure to buy. He was incredibly knowledgeable, helpful, and made the experience enjoyable. Thank you, Jordan! 😊

Jordan Lawes was very honest, upfront about everything. He made sure I understood all the details of the vehicle, pricing, specifications & warranty. Best sales consultant i have ever met & did business with. I'm very satisfied and happy I came to Nissan. I'm excited for my new ride.

We didn’t end up purchasing a Nissan because we fell in love with another vehicle, but the decision was SO hard because of how amazing our experience was at Coyle Nissan! We had the pleasure of working with Eli. He was incredibly patient, kind, and understanding throughout the entire process. He really listened to what we were looking for, respected our budget, gave us great quotes and never made us feel pressured. We also had our two young kids with us and he went out of his way to make sure they felt comfortable and welcome, which meant so ... Read More

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Google - Sep 19, 2026

We didn’t end up purchasing a Nissan because we fell in love with another vehicle, but the decision was SO hard because of how amazing our experience was at Coyle Nissan! We had the pleasure of working with Eli. He was incredibly patient, kind, and understanding throughout the entire process. He really listened to what we were looking for, respected our budget, gave us great quotes and never made us feel pressured. We also had our two young kids with us and he went out of his way to make sure they felt comfortable and welcome, which meant so much to us. Even though we ultimately decided on a different vehicle, our experience with Eli and Coyle Nissan genuinely stood out among all the dealerships we visited during our car search. If you’re looking for a Nissan, I would absolutely recommend asking for Eli. We truly appreciated how well he treated our entire family!

Gary went above and beyond to find me the perfect vehicle that met my needs.

You can always tell what a business is like, after the sale. This is not a place that I highly recommend. It’s quite possible that my company will not do business with them, in the future, due to a minor incident that could have easily been resolved with a return phone call. They want you money, that’s not unexpected. But they definitely don’t have your best interest in mind. There are better dealers out there.

Have a 2025 marono. Just had a flat tire. Well the car doesn't have a spare and nobody in Louisville area carries a tire for this car. It's a 255-50R-21. The dealer ship doesn't have any in there parts . So been without a car for 4 days now. Be mindful when buying a car with 21 inch tires. I won't be buying on with them on it. The sidewall blew out on 1 inch curb at slow speed.

I was trying my hardest to refrain from casting my judgement upon this business from firstly purchasing a used car in which Mr. Gary openly admits hadn’t been through servicing yet. Barely making it home with said vehicle, to him being considerate and calling to check on my drive in which I tell him of my dissatisfaction. He seemed apologetic stating he would get with mgmnt. To see if they could do the bare minimum and at least take it through their mechanics. That never happened. Gary spun me around for days and then called back with the decision ... Read More

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Google - May 8, 2026

I was trying my hardest to refrain from casting my judgement upon this business from firstly purchasing a used car in which Mr. Gary openly admits hadn’t been through servicing yet. Barely making it home with said vehicle, to him being considerate and calling to check on my drive in which I tell him of my dissatisfaction. He seemed apologetic stating he would get with mgmnt. To see if they could do the bare minimum and at least take it through their mechanics. That never happened. Gary spun me around for days and then called back with the decision that it’s sold AsIS so they aren’t going to do anything further. (Why offer) to currently just receiving my registration with NO tags because apparently they couldn’t look something up in the system with insurance to get them! As if they don’t have all that information prior to you leaving the lot. Only positive interaction I’ve had from this place was meeting the nice gentleman for my sheriffs inspection he made it convenient and pleasant. I’m not sure about the rest of the staff and their business ethics. Women, take someone with you who knows car and won’t let them fast talk you into

Dont waste your time going to this place because they are quick to say the word " cant " which is highly negative and they didn't put the effort in or work in to put me in the gorgeous 2013 Chevrolet impala ltz I definitely won't recommend this place to anyone

My girlfriend had them replace tires on a 4x4 truck and they put smaller wheels, so now her truck sits much lower. It’s like they put the wheels of the SUV on it. She called them to ask about it and they told her they would look at her old tires, then they told her they were already hauled off. Well they weren’t…I know who picks up the d tires and 1. There was a bad storm they day they said they were picked up and 2. They let them sit there for months. She will never be going ... Read More

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Google - Feb 22, 2026

My girlfriend had them replace tires on a 4x4 truck and they put smaller wheels, so now her truck sits much lower. It’s like they put the wheels of the SUV on it. She called them to ask about it and they told her they would look at her old tires, then they told her they were already hauled off. Well they weren’t…I know who picks up the d tires and 1. There was a bad storm they day they said they were picked up and 2. They let them sit there for months. She will never be going back there for service ever again.

My first time ever buying a brand new car, a 2025 Nissan Sentra and I’ve had nothing but problems out of this car. It’s brand new. The very next day after purchasing I noticed it needed and alignment as it was pulling to the left so bad that it could have caused a wreck. I took it to have it serviced and they apparently “fixed it” and it’s still doing it not as bad but still pulling. Secondly the back seat belt sensor keep going off even if the seat belts are buckled in. It’s very annoying ... Read More

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Google - Feb 4, 2026

My first time ever buying a brand new car, a 2025 Nissan Sentra and I’ve had nothing but problems out of this car. It’s brand new. The very next day after purchasing I noticed it needed and alignment as it was pulling to the left so bad that it could have caused a wreck. I took it to have it serviced and they apparently “fixed it” and it’s still doing it not as bad but still pulling. Secondly the back seat belt sensor keep going off even if the seat belts are buckled in. It’s very annoying and has been a head ache to drive. After this experience I don’t think I or any of my family will be buying from nissan ever again.

I purchased a new vehicle out of state. Within three weeks a car ran into the back of me while I was at a stoplight. A square box fell off the bumper which my son-in-law pushed back And so that it will not dangle, it appears one of the sensors is slightly pushed in. I called Coyle three different days to attempt to get an appointment to make sure there is no damage to the cameras or sensors or any unforeseen damages. I wasn’t sure if I had to make the appointment through the service department. I called that ... Read More

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Google - Oct 30, 2025

I purchased a new vehicle out of state. Within three weeks a car ran into the back of me while I was at a stoplight. A square box fell off the bumper which my son-in-law pushed back And so that it will not dangle, it appears one of the sensors is slightly pushed in. I called Coyle three different days to attempt to get an appointment to make sure there is no damage to the cameras or sensors or any unforeseen damages. I wasn’t sure if I had to make the appointment through the service department. I called that number multiple times in the one ever answered. So I called back to the sales department. They try to connect me still no answer. The person who answered the phone took my name and phone number said they will take it back to the department so they will see it and will call me the next day which I never received a call as of yet and it’s been about four days now. I called the second day to sales and they told me I needed the collision department. They connect me and once again no one ever answered so I my name and phone number on the answering service to receive a returned call, it’s been two days and no call so far. This is the second unfavorable experience that I have had with Coyle within the past year. Needless to say at this point, I do not trust the reliability, competency, or integrity of that particular business, I will not use them for any future services or maintenance. Unfortunately I will be to go to a Nissan dealership in Louisville for all future service and maintenance. Nissan as a whole has a very good reputation it’s unfortunate that your dealership has fallen short according to my experience.

I wanted to share my recent experience with the service department at Coyle Nissan in Clarksville, as it didn’t go quite as expected. On June 19, 2025, I visited for a routine oil change and tire inspection. I was informed afterward that my tires were losing tread and agreed to replace all four. I specifically requested Continental tires, knowing they were on the higher end in terms of cost. I accepted the quoted price and waited over four hours while the service was completed. When I went to pay, I noticed the final price was lower than expected. I was then ... Read More

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Google - Jun 24, 2025

I wanted to share my recent experience with the service department at Coyle Nissan in Clarksville, as it didn’t go quite as expected. On June 19, 2025, I visited for a routine oil change and tire inspection. I was informed afterward that my tires were losing tread and agreed to replace all four. I specifically requested Continental tires, knowing they were on the higher end in terms of cost. I accepted the quoted price and waited over four hours while the service was completed. When I went to pay, I noticed the final price was lower than expected. I was then informed by the service clerk that they had switched to a cheaper tire brand—Hankook—without notifying me. This change, especially considering the cost involved (over $1,000), should have been communicated before proceeding. I called the service supervisor, Alexis, the next day to explain my concerns. She acknowledged that it was a communication error and apologized. While I appreciated her response, the situation still felt mishandled. A couple of days later, I discovered a promotion on Nissan's website: a $100 instant rebate for the purchase of four qualifying tires—including the Hankook brand that was installed. I returned to the dealership to inquire, but was told they couldn’t honor the rebate since the invoice had already been closed. Overall, I left feeling dissatisfied with how the situation was handled. I normally avoid dealership service centers, but chose Coyle Nissan hoping for a different experience. While I understand mistakes happen, the lack of communication and inability to follow through on a current promotion was disappointing. Thank you for taking the time to read this. I simply wanted to share my experience in hopes it helps improve future customer service interactions.

Test drove a VW Passat and the airbag light was on. Told them we wanted to buy it if the airbag issue was fixed. Was told it would be fixed. Later in the day manager Aaron told us someone else was thinking about buying it and was going to take it as is. So if we wanted it before the other people we had to take it as is. I will not give my business to someone who is more concerned about a dollar than someone safety and doesn't stand behind their word.

*EDIT - After only 5,000 miles on a brand new car the tires/steering has a grinding issue after taking it in for regular service (oil change/tires rotation). Took it back to the dealership service, and they told us the car has set on the lot and the tires just needed to adjust after being rotated. 2,000 miles later, issue persists. Took car into service, have waited for 3 days with no call backs, and then told it was a "sales issue." After speaking with Chris Taylor from Sales, he said it was extremely unreasonable for me to ask for ... Read More

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Google - May 12, 2025

*EDIT - After only 5,000 miles on a brand new car the tires/steering has a grinding issue after taking it in for regular service (oil change/tires rotation). Took it back to the dealership service, and they told us the car has set on the lot and the tires just needed to adjust after being rotated. 2,000 miles later, issue persists. Took car into service, have waited for 3 days with no call backs, and then told it was a "sales issue." After speaking with Chris Taylor from Sales, he said it was extremely unreasonable for me to ask for new tires, and that "I was trying to screw him." Then went on a ran that he gave me a very good deal on the car and took a loss on it. But would be willing give me a "good deal" on new tires. Very arrogant sales manager. Taking issue to BBB. BUYER BEWARE.

UPDATED REVIEW!! BEWARE!! - See my review below for my new 2025 Armada. I had a fantastic buying experience, but every positive feeling I had vanished today when I attempted to call for Service. My Armada has started driving really poorly over the past two weeks, so much that I’m pretty sure I have a joint or control arm or something going out within my suspension. I currently have 14k miles. I spoke to “Lexus,” or maybe “Alexis,” and she pretty much told me that once I drop my vehicle off, it’ll be an indefinite amount of time before ... Read More

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Google - May 2, 2025

UPDATED REVIEW!! BEWARE!! - See my review below for my new 2025 Armada. I had a fantastic buying experience, but every positive feeling I had vanished today when I attempted to call for Service. My Armada has started driving really poorly over the past two weeks, so much that I’m pretty sure I have a joint or control arm or something going out within my suspension. I currently have 14k miles. I spoke to “Lexus,” or maybe “Alexis,” and she pretty much told me that once I drop my vehicle off, it’ll be an indefinite amount of time before they look at it or I ever get it back. She said if I drop it off this Friday, she doesn’t know if it will be looked at any time in the next three weeks. No timeline at all, and NO loaner car. I explained that I need my car to get to work so I can’t leave it with no idea when I’ll get it back. She said “that’s unfortunate.” And that was it. She said their service department is small and cars have been there for “months” waiting for service. I said, “So you’re telling me I just paid for a brand new car there and can’t get it looked at in a timely fashion? That I basically need to just risk my life and keep driving it if I have to go to work. She again said, “I understand, I know it’s unfortunate.” For now I guess I’ll keep driving and praying, I can’t live my life without a car to get to work. She suggested I “find another dealership” to call. After this, on top of the fact that I never received a $1500 customer loyalty check I was promised when I bought my Armada, I’ll never purchase or recommend Nissan again. This is unreal. This is my third Nissan & I’ve never had an experience like this. Previous review: I had the best experience at Coyle this week buying a new Armada. My salesperson, Cassie, was quick, to the point, had me in and out, and the girl knew EVERYTHING about my vehicle. It could not have been a more flawless transaction. From test drive to my driveway was less than 2 hours of my time. Phenomenal. Considering the Coyle dealership has been in Clarksville now for over 12 years, I would think they would’ve invested in an actual showroom by now, but the current setup of their building gets the basic job done I guess. It would be nice to see them upgrade the sales building to something big and fancy.

Service department is not what you would expect from a dealership. Had an appointment on Wednesday to drop car off. Called to see if it was ready that afternoon and they said they did not have my car there. Wanted me to verify right dealership. This was the correct dealership then said the car was not checked in correctly. Ok mistakes happen. This was on a Wednesday with an appointment. So Wednesday car never was looked at. I waited until Friday to I see if car was ready. Was told not yet maybe Tuesday or Wednesday next week, technician called ... Read More

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Google - May 2, 2025

Service department is not what you would expect from a dealership. Had an appointment on Wednesday to drop car off. Called to see if it was ready that afternoon and they said they did not have my car there. Wanted me to verify right dealership. This was the correct dealership then said the car was not checked in correctly. Ok mistakes happen. This was on a Wednesday with an appointment. So Wednesday car never was looked at. I waited until Friday to I see if car was ready. Was told not yet maybe Tuesday or Wednesday next week, technician called in. Three days had past and no one looked at my car? Went to pick it up Friday and they told me “oh. We did look at your car and nothing is wrong with axle”. I don’t feel very satisfied with that since they are not even sure if they looked at it until I told them I would just pick it up. Poor poor customer service. .

Service department (Chandler and Jacob) need to learn how to keep their word when they say, "I'll call you right back". They had my Nissan for 44 days! Ridiculous! I heard every excuse in the book, as to why it was taking so long to fix my car. NEVER received feedback, unless "I" called them! I even went there personally, 3 times. Finally, had to have it towed from Coyle Nissan, to a professional electrician, after I was told they couldn't reprogram a new key fob. Customer satisfaction = 0.

Our Dealer Cassie did an amazing job on our new car today!!!!! Thank you Cassie Update: Still Cassie was amazing with us, but beware Management here is a joke! I noticed a few things wrong with the car now that I’ve had it and also got invoices from other people saying that the car needed some maintenance that was supposed to be done before selling the vehicle and imagine calling them and basically getting the circle around. Rear brakes need to be replaced/ DTE whatever needs to be fixed and all they want to do is bring someone over ... Read More

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Google - Dec 27, 2024

Our Dealer Cassie did an amazing job on our new car today!!!!! Thank you Cassie Update: Still Cassie was amazing with us, but beware Management here is a joke! I noticed a few things wrong with the car now that I’ve had it and also got invoices from other people saying that the car needed some maintenance that was supposed to be done before selling the vehicle and imagine calling them and basically getting the circle around. Rear brakes need to be replaced/ DTE whatever needs to be fixed and all they want to do is bring someone over that thinks there management material smile and leave. Super frustrating and all because I asked for them to fix the simple issues I’ve been noticing that should have been fixed before selling the car. Mind you I’ve had the car for 10 days!!!!!!!!!

If I could give zero stars I would. This place has no respect of people or peoples time. They treated my elderly mother with the utmost disrespect while I was waiting in the car. I went inside to get answers to find out that her car, that had been there for over five hours, had not even been looked at. When I addressed the issue they offered to take the car in and look at it in that moment. Uh.... no thank you!!! You put other customers in front of her and then blow her off. We will take our ... Read More

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Google - Dec 12, 2024

If I could give zero stars I would. This place has no respect of people or peoples time. They treated my elderly mother with the utmost disrespect while I was waiting in the car. I went inside to get answers to find out that her car, that had been there for over five hours, had not even been looked at. When I addressed the issue they offered to take the car in and look at it in that moment. Uh.... no thank you!!! You put other customers in front of her and then blow her off. We will take our business elsewhere! DON'T WAIT YOUR TIME HERE!!!! Once you have make your purchase you are nothing to them!

They confirmed availability of a specific car and set an appointment time of 5:30 with me only to not have the car available because they forgot to get it out of the shop for it’s oil change. They never told and kept me looking similar cars until I pressed them for an answer. Can’t recommend if you value your time.

I called the service department for a burned out headlight. I was told at first that this would not be covered under warranty. I was told I could drop off my vehicle to determine what the issue was. I was going on my honeymoon in Florida so I didn't have time to deal with it prior. We woke up Wednesday morning to discover a crack forming from the top of the windshield and it was traveling down along the rearview mirror console. The next morning we saw a second crack forming from the bottom of the windshield and was ... Read More

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Google - Apr 11, 2024

I called the service department for a burned out headlight. I was told at first that this would not be covered under warranty. I was told I could drop off my vehicle to determine what the issue was. I was going on my honeymoon in Florida so I didn't have time to deal with it prior. We woke up Wednesday morning to discover a crack forming from the top of the windshield and it was traveling down along the rearview mirror console. The next morning we saw a second crack forming from the bottom of the windshield and was traveling across the window. I called when we got home in hopes that the service department could fix both the light and the glass and I was at first told that they could coordinate both. I later was told that could not happen as the third party they have that repairs windows would only be available for window repair caused by accident damage. Honestly, I feel that this could have been coordinated, since they had my vehicle for two days, one day could have had the window repaired while I waited for the headlight to come in. I don't understand why a 2021 vehicle should have a LED light burn out and I was pretty upset to find out that the entire Light assembly needed to be replaced and cost a a whopping $1600. That is ridiculous. Thankfully, this was covered under my bumper to bumper 65K warranty through Nissan. I still have to now schedule to have my window repaired at a Safe-Lite location and lose my vehicle for whole other day. I think I could have had much better customer service and had both repairs completed while you had my vehicle for two whole days. Great customer service starts with going above and beyond the "usual". I am grateful that my light repair was completed in between other scheduled appointments. ~KC

I called to make an appointment today and the person who answered the phone was incredibly rude and unhelpful- all I needed was to get an oil change, the recall taken care of, and another key fob and they couldn’t give me a straight answer on when they could fit me in or if they had a loaner car available since I work during the week which is the only time they are open. When they asked for the recall and my VIN and I was trying to load it on my phone the comment was made “oh I’... Read More

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Google - Mar 8, 2024

I called to make an appointment today and the person who answered the phone was incredibly rude and unhelpful- all I needed was to get an oil change, the recall taken care of, and another key fob and they couldn’t give me a straight answer on when they could fit me in or if they had a loaner car available since I work during the week which is the only time they are open. When they asked for the recall and my VIN and I was trying to load it on my phone the comment was made “oh I’ve got all the time in the world I’ve got all day”. Told I was going to get a call back and received no call so I took my business to Jeff Wyler!

My truck sat here for service for 45 days and as of today there still wasn't a diagnosis. They never once reached out proactively with any communication. I would call and text and the response was always what I define as a "non-answer." For the month and a half it sat there, they claim to have spent a total of 8 hours diagnosing without reaching a conclusion. Every week I would ask if the truck would get looked at and the answer was always some version of, "We will do our best." I made it very clear ... Read More

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Google - Dec 19, 2023

My truck sat here for service for 45 days and as of today there still wasn't a diagnosis. They never once reached out proactively with any communication. I would call and text and the response was always what I define as a "non-answer." For the month and a half it sat there, they claim to have spent a total of 8 hours diagnosing without reaching a conclusion. Every week I would ask if the truck would get looked at and the answer was always some version of, "We will do our best." I made it very clear that I didn't have another reliable vehicle to use and I would like to know when it wasn't being worked on so I could use it, but they never once did so. The tech working on it was even out for over a week (apparently that means that no one else can touch the car) and they didn't let me know. There were two visible issues I asked to be fixed when I dropped it off - leaking tire and a broken tail light. They verbally confirmed the tire was fixed, but never responded about the tail light. Guess what? Neither were fixed. So now I am starting over and taking my car somewhere else. Their final gift was lying to me about my battery being dead (they clearly jumped the car right in front of me). It was so dead that the car wouldn't start again even after letting it run for 45 minutes. After ALL of this, there still wasn't so much as an apology from the manager. I'm glad so many people are giving the shop good reviews. I hope my experience was an anomaly, but I always feel compelled to share whenever my experience is extraordinarily good or bad. Sadly, this time it was latter.

I can’t even tell you how you need to stay away from this dealership! They are a hook line and switch! They will lie to you! Rip you off! Have you sign a contract and a week later tell you to come back and tell you there is a problem you need to come in and sign a new contract! Tyler, Jon and chandler! Not to mention Linda. Well now Jon is gone chandler is no longer a sales person I wonder why. Because now a year later I have a $459.00 bill they promised to pay they signed said ... Read More

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DealerRater - Dec 5, 2023

I can’t even tell you how you need to stay away from this dealership! They are a hook line and switch! They will lie to you! Rip you off! Have you sign a contract and a week later tell you to come back and tell you there is a problem you need to come in and sign a new contract! Tyler, Jon and chandler! Not to mention Linda. Well now Jon is gone chandler is no longer a sales person I wonder why. Because now a year later I have a $459.00 bill they promised to pay they signed said they would pay taxes on the car if I bought the new car. They never paid. It’s now in collections. I’ve emailed! Called corporate. Nothing! I contacted the Attorney General! However how far is that going to get me! I am going to have to go there. I’m a girl so it’s not easy when they ripped me off with this 14 lease. I’m at my wits end. They are horrible people stay away!

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Had radiation flushed. Told it would be about $100.00. Was charged $179. Always feel like service is looking to up charge. Service “found “ battery corrosion. Same thing was “found” last time had car serviced. Wanted to charge $50 again.

The sales staff at Coyle Nissan in Clarksville, Indiana is top notch. Aaron Reel was my salesperson and was very easy to work with. No hassle, no pressure relaxed with the customer driving the sale. I purchased a 2022 Frontier and absolutely love it. Ask for Aaron. You will not regret it.

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Was sold a truck that had a hidden chip in a windshield and a third brake light leaking called to get help about it and pretty much told sol

First started out with getting a rental that had a tail light out and windshield washer fluid was empty. So I turned in their rental for enterprise. Then after an insurance agent came out to quote the damage. I never received a call to confirm repairs considering the repair cost was more expensive then what the insurance agent quoted for. So they repaired it without authorization. Then added shop fees on top of my deductible which should have been included. Very unprofessional from the manager Mike. Only reason I went there was a manufacturing warranty on some electrical issues.

Took my Rouge in for a oil change and a tire patch. Was told the nail was in the sidewall and couldn’t be repaired. Service advisor sent a picture to me and the nail was clearly patch able. Was also quoted 337.00 for a tire. No other options was giving as far as tire pricing. Was also charged for the oil change. Advisor was told we purchased the service agreement for free oil changes, and the response was we don’t honor that. Needless to say when I arrived and they saw in my past history I have never been ... Read More

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Google - Apr 11, 2023

Took my Rouge in for a oil change and a tire patch. Was told the nail was in the sidewall and couldn’t be repaired. Service advisor sent a picture to me and the nail was clearly patch able. Was also quoted 337.00 for a tire. No other options was giving as far as tire pricing. Was also charged for the oil change. Advisor was told we purchased the service agreement for free oil changes, and the response was we don’t honor that. Needless to say when I arrived and they saw in my past history I have never been charged, they said it would refunded. Also my vehicle was taken to a competitor and they patched my tire at no charge. 2 days later Mike the service manager called and tried to defend his service advisor Chad’s actions, and thought I had no idea what I was talking about with my vehicle. His response was we will have to agree to disagree. I would rather go to Louisville Nissan than ever deal with Coyle Nissan again.

Aaron Reel was absolutely wonderful to work with. I ended up getting a 2023 Nissan Pathfinder after he patiently took multiple test drives in a few vehicles. He explained all of the accessories well and personally cleaned the vehicle up for me before I left. He even stayed well after their normal closing time to get it done and get me in the car the same day. Could not say more good things about Aaron and the team at Coyle Nissan.

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This review is directed to the service department only. I dropped my 2019 pathfinder off to have the check engine indicator diagnosed on a Tuesday. They did the diagnoses that same day. I didn't receive a call about the next step like I was told I would be informed of the issue. So Wednesday, and Thursday goes by and no call. Friday morning I emailed the service department because they would not answer the phone. Finally the sent me a message telling me that they needed to do further diagnoses. I decided that I would take it somewhere else, do ... Read More

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Google - Mar 25, 2023

This review is directed to the service department only. I dropped my 2019 pathfinder off to have the check engine indicator diagnosed on a Tuesday. They did the diagnoses that same day. I didn't receive a call about the next step like I was told I would be informed of the issue. So Wednesday, and Thursday goes by and no call. Friday morning I emailed the service department because they would not answer the phone. Finally the sent me a message telling me that they needed to do further diagnoses. I decided that I would take it somewhere else, do to the fact that they had my vehicle just sitting ghere for three days when they could have been diagnosing the problem. Also due to the fact that they ignored my calls when my coworker dialed the number and they answered her call right away. Never again. They need training on how to handle their most important asset. The customer.

Not interested in selling cars. Drove 100 mi to look at a CPO 2021 Armada, asking 47K. Told them I was coming. Began with a dead battery. Interior looked like it was on a month long camping trip, filthy. Couldn't even bother to run a shop-vac thru it or wipe it down with a damp cloth. Email to ownership went unanswered. Waste of time and gas

I have been trying to get service department . With no success. Pretty sad. Called sales and they tried to get me to them and I got hung up on during transfer. I have never had good luck with them. And I guess thing haven't changed up there.

When I picked my car up it smelled just like cigarette smoke. Me being a non-smoker my car should not have smelled like that.

Can't view prices on vehicles until you enter personal information. They then pester you forever, even after telling them repeatedly not to.

Chris Taylor did a wonderful job in meeting my needs. He was very professional and knowledgeable.

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I took my frontier pro 4X in for an oil change and tire rotation. I was greeted by service rep Jackie. I asked how long it would take and she replied 1 hour. If my timing was correct it was under an hour when Jackie notified me my truck was ready!! Jackie was very pleasant to talk with. I am a repeat customer and will continue to be. The waiting area is very clean and furnishes snacks,coffee, water and bathroom facilities are spotless. Of course I will continue giving a 5 star rating because of the kind staff and service I ... Read More

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DealerRater - Jan 27, 2022

I took my frontier pro 4X in for an oil change and tire rotation. I was greeted by service rep Jackie. I asked how long it would take and she replied 1 hour. If my timing was correct it was under an hour when Jackie notified me my truck was ready!! Jackie was very pleasant to talk with. I am a repeat customer and will continue to be. The waiting area is very clean and furnishes snacks,coffee, water and bathroom facilities are spotless. Of course I will continue giving a 5 star rating because of the kind staff and service I receive. Thanks again. D. Stine

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I had recall maintenance and an oil change scheduled for weeks, prior to a planned road trip. They called me less than 48 hours before the appointment to try to reschedule me for weeks later. I explained my situation and was told to go pound sand. I'm very disappointed and will not be visiting or recommending Coyle Nissan to anyone.

The service department doesn't seem to grasp the concept of communication. Had my car there for over a month to be worked on after an accident (understandably). Came home, check engine light comes on and won't start. Take it back to be looked at. Stays there for another 3 weeks (no updates unless I call), only for the keys to be reprogrammed and my battery to be replaced (more money). Get home and the check engine light is on again. This time I will be taking my car elsewhere for it to be fixed correctly (and on a timely ... Read More

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Google - Dec 4, 2021

The service department doesn't seem to grasp the concept of communication. Had my car there for over a month to be worked on after an accident (understandably). Came home, check engine light comes on and won't start. Take it back to be looked at. Stays there for another 3 weeks (no updates unless I call), only for the keys to be reprogrammed and my battery to be replaced (more money). Get home and the check engine light is on again. This time I will be taking my car elsewhere for it to be fixed correctly (and on a timely manner) since they can't seem to figure out.

Took my car in for servicing. I made several attempts to call and discuss estimate with no luck. Customer service is horrible.

My experience was GREAT!!. Everyone was very friendly and helpful Matt, Julie and Linda. Best time ever buying a car

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Wasted my time with this dealership. Huge Bait and Switch(deceptive at best), went to look at 2009 Camry listed online for a $8,486. Went there test drove and agreed to buy the car. When they laid the bill in front of me, the price before fees was $12,500! They said the price included a $2,500 trade allowance, which is completely bogus to have factored in to the listing place. They said it was a mistake, but they do this with every car that is posted right now!

Shannan sold me fraudulent warranties for my vehicle. The warranties were the bare minimum coverage on my vehicle. When I called to ask about using my warranty, Shannan raised her voice to me, kept talking over me and interrupting me. No one will give me the managers/owner info.

I dealt with Jordan in sales and Aaron in finance. Long story short don't bother if your from out of state here. They are more interested in pushing their own financing on you and making excuses about it than selling you a car. Then if you want to use your own APPROVED and ready to go financing they just ignore you out right. Well atleast the salesman did. Most unprofessional dealer I've ever dealt with and only 5 hours away from me. Don't bother if your out of state. They won't put forth the effort unless it'... Read More

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DealerRater - Sep 9, 2021

I dealt with Jordan in sales and Aaron in finance. Long story short don't bother if your from out of state here. They are more interested in pushing their own financing on you and making excuses about it than selling you a car. Then if you want to use your own APPROVED and ready to go financing they just ignore you out right. Well atleast the salesman did. Most unprofessional dealer I've ever dealt with and only 5 hours away from me. Don't bother if your out of state. They won't put forth the effort unless it's on their own terms to put you in a vehicle.

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I worked with Chris Taylor, on a Nissan Xterra. Chris was very kind, no pressure sales, and made sure I was taken care of. I passed on the vehicle I was interested in, because I wanted something different. I would buy from Chris with confidence!

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The service I asked for was priced for $180. I booked the service online, (30k mile standard package) I had the confirmation email, but was told that my appointment wasn’t in their system. I told the lady what I had requested online, and when I got my vehicle back they had done things outside of the package I requested and my total was $410. When I booked online the service cost was $180. I was told what I wanted wasn’t in their system, even after showing the confirmation email several times with what I wanted. I paid the $410 but I will ... Read More

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Google - Aug 21, 2021

The service I asked for was priced for $180. I booked the service online, (30k mile standard package) I had the confirmation email, but was told that my appointment wasn’t in their system. I told the lady what I had requested online, and when I got my vehicle back they had done things outside of the package I requested and my total was $410. When I booked online the service cost was $180. I was told what I wanted wasn’t in their system, even after showing the confirmation email several times with what I wanted. I paid the $410 but I will not be back to that Nissan location.

Today I purchased my first Nissan which was a new Altima. I had done some research and saw that Coyle Nissan had a great selection of vehicles. I am very pleased with the service at Coyle. My salesperson Shawn was absolutely wonderful. He is very knowledgeable with the inventory and the features of each model. There was no pressure at all and the pricing was clear and precise. This was the easiest car buying experience. I highly recommend Coyle Nissan to anyone looking to purchase a vehicle at a competitive price. I will be a repeat customer.

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Wouldn't recommend this "dealership" to anyone, especially people of color! Worst experience and a waste of time. David Saylor was no help at all!

I was searching for a new vehicle and went to Coyle Nissan. I let the salesperson know I had pre-approval from my credit union. I found a car that I liked and when it came time for financing I was told they could beat my credit unions interest rate which turned out to be false. The finance guy wanted a down payment and I was told without a down payment I would be charged a 15% interest rate. Not only did they not beat the credit union interest rate I am stuck with a unnecessary hard inquiry on my credit that ... Read More

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DealerRater - Mar 25, 2021

I was searching for a new vehicle and went to Coyle Nissan. I let the salesperson know I had pre-approval from my credit union. I found a car that I liked and when it came time for financing I was told they could beat my credit unions interest rate which turned out to be false. The finance guy wanted a down payment and I was told without a down payment I would be charged a 15% interest rate. Not only did they not beat the credit union interest rate I am stuck with a unnecessary hard inquiry on my credit that obviously caused my score to drop! I was treated as though I was desperate for a car and I will NEVER return to Coyle Nissan nor will I EVER recommend them to ANYONE Iknow!!! A total waste of time and energy!! If I could give negative stars I would!

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Chandler watts gave me an amazing deal on my new car highly recommend going to him or anyone at Coyle Nissan for your next car purchase!!!

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I would never deal with dealership again My son has a lease car. They kept contacting him to turn in early and get a new lease. The salesperson told him he could get a SUV for the same price he was paying $265 month My son took a day off work to go I there He has made appt with salesperson and she wasn’t even there when he got there Then they tried to tell him it would be $450 month instead of $275 plus they wanted him to put money down. Salesperson (Linda Overall) had told him no money down I ... Read More

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DealerRater - Mar 6, 2021

I would never deal with dealership again My son has a lease car. They kept contacting him to turn in early and get a new lease. The salesperson told him he could get a SUV for the same price he was paying $265 month My son took a day off work to go I there He has made appt with salesperson and she wasn’t even there when he got there Then they tried to tell him it would be $450 month instead of $275 plus they wanted him to put money down. Salesperson (Linda Overall) had told him no money down I am very disappointed in this dealership Would not recommend at all They had called him and emailed him almost daily until he came in there He will be leading a car from a different dealership

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Not a honest business, dealer rater must be paid off by dealers to delete posts, never buy a car there unless you want to be ripped off.

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